Refund Policy

Last updated 2 September 2026

Short version: the first three clips are free so you can find out whether this works before paying anything. After that, if the service fails you, we refund you.

Try it before you pay

Every new customer gets three clips at full quality, no watermark, no card. That is deliberate. Most refund requests exist because someone paid before they knew what they were buying, and this removes that.

We refund, no argument, when

• You were charged after cancelling.
• You were charged twice for the same month.
• The service was unavailable for a meaningful part of the month you paid for.
• Clips came back broken or unusable and we could not fix it.

Email us and the money goes back to the card it came from, usually within two business days and always within ten.

We generally do not refund

• A month you used. If you have had your clips, the service was delivered.
• Unused clips at the end of a month. Allowances do not roll over and are not redeemable for cash.
• Clips you did not like the look of, where the tool worked as described.

That said — if you are a month in and it plainly is not for you, write to us. We would rather refund one month than have you feel stuck.

Cancelling

Cancel any time and you keep access until the end of the period you have already paid for. Nothing further is charged. We do not ask why, and there is no retention flow designed to wear you down.

How to ask

Email hello@rewound.me from the address on the subscription, with roughly what happened. You do not need a reason or a form.

Before disputing a charge with your bank, please try us first. A chargeback takes weeks and we can usually settle it the same day.